Pickup / Shipping
Shipping Policy
Processing & Handling Time
At Off The Shelf Liquidation, we strive to get your orders to you as quickly as possible. Orders are typically processed within 3-5 business days after payment confirmation. Please note that processing times may vary during high-demand periods or holidays.
Shipping Rates & Delivery Estimates
We offer shipping within Canada & USA. Shipping costs are calculated based on the destination and package weight. This will be processed after your order has been picked and packaged. We will send you an additional invoice for shipping when it is ready.
Estimated delivery times:
- Standard Shipping: [2-4] business days
- Expedited Shipping: [1-3] business days
You will receive a tracking number via email once your order has shipped.
Local Pickup
We offer a free local pickup option at our warehouse. Customers selecting this option will receive a notification when their order is ready for pickup with the pickup address.
Undeliverable Packages
If a package is returned due to an incorrect address or failure to pick up, the customer will be responsible for reshipping costs.
Damaged or Missing Items
If your order arrives damaged or missing items, please contact us within 48 hours of delivery with photos of the damage. We will work to resolve the issue promptly.
International Shipping (If Applicable)
We currently do not offer international shipping except for the USA. Any customs fees, taxes, or duties are the responsibility of the customer.
Questions?
For any shipping inquiries, please contact us at via our contact us page.